These general terms and conditions apply to all offers, orders, and agreements with Workshopparts BV.
Article 3 – Offers and prices All prices are standard exclusive of VAT, unless stated otherwise via the VAT toggle on the website. Obvious pricing errors do not bind Workshopparts BV.
Article 4 – Orders and payment Orders will only be processed after full advance payment has been received. In the event of late payment, collection costs will be charged to the customer.
Article 5 – Delivery Orders placed before 5:00 PM and in stock will be delivered on the next working day. Delivery is made by shipment. In the event of delayed delivery, the risk remains with the buyer.
Article 6 – Returns Private customers may return products within the statutory period, provided they are in their original condition. Return shipping costs are borne by Workshopparts BV. Business customers may return products within the statutory period, but return shipping costs are at their own expense. Returns are processed in accordance with statutory provisions.
Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass on this depreciation of the product to you. So please treat the product with care and make sure it is properly packaged when you return it.
Article 7 – Liability Workshopparts BV is not liable for indirect damage. No warranty is provided on the delivered products.
Article 8 – Complaints For complaints, a consumer should first turn to the entrepreneur. If the online store is affiliated with ValuedShops and complaints cannot be resolved by mutual agreement, the consumer should turn to ValuedShops (www.valuedshops.com), which will mediate free of charge. Check whether this store has a current membership through www.valuedshops.com/members. If there is still no solution, the consumer has the possibility to have his complaint handled by the independent arbitration board appointed by ValuedShops, the decision is binding and both entrepreneur and consumer agree to this binding decision. To submit a dispute to this dispute committee are costs associated that the consumer has to pay to the committee.
Article 9 – Applicable law and competent court All agreements are governed by Dutch law. Disputes will be submitted to the competent court in Overijssel.
Article 10 – Right of withdrawal
On delivery of products:
1.When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This cooling-off period starts the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur. 2.During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur. 3.If the consumer wishes to use his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days, after receipt of the product. The consumer must make this known by means of the model form or by another means of communication such as e-mail. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment. 4.If the customer has not made known after the expiration of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
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In case of delivery of services:
In case of delivery of services, the consumer has the possibility to dissolve the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement. To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the entrepreneur in the offer and / or no later than at the time of delivery.
Costs in case of withdrawal
1.The consumer shall bear the direct cost of returning the product. 2.If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is the condition that the product is already received back by the merchant or conclusive evidence of complete return can be presented. Refund will be made via the same payment method used by the consumer unless the consumer explicitly authorizes a different payment method. 3.If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value of the product. 4.The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this should be done before the conclusion of the purchase agreement.
Exclusion of right of withdrawal 1.The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract. 2.Exclusion of the right of withdrawal is only possible for products -that have been made by the entrepreneur in accordance with the consumer’s specifications; -that are clearly personal in nature; -Which by their nature can not be returned; -Which spoil or age quickly; -Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence; -For individual newspapers and magazines; -For audio and video recordings and computer software of which the consumer has broken the seal; -For hygiene products of which the consumer has broken the seal. 3.Exclusion of the right of withdrawal is only possible for services -concerning accommodation, transportation, restaurant business or leisure activities to be performed on a certain date or during a certain period; -Of which the delivery has started with the express consent of the consumer before the cooling-off period has expired; -Concerning betting and lotteries.
